Patient Policies & Office Agreement

Welcome to Sage Aesthetic Wellness.

Our mission is to provide exceptional, personalized aesthetic care in a boutique medical practice where every patient receives our full attention. Appointment times are intentionally reserved to allow for comprehensive consultations, individualized treatment planning, and an elevated patient experience. To ensure fairness to all patients and to protect reserved appointment times, we ask that you review and acknowledge the following office policies.

Appointment Reservations

Your appointment time is reserved exclusively for you. Depending on your appointment type,services may require a booking fee or deposit to reserve your appointment.

Appointment Booking Fees, Deposits, Prepayments & Cancellation Fees.

Appointment booking fees, deposits, prepayments, and cancellation fees each serve different purposes.

● Booking Fee: A booking fee is charged to reserve dedicated provider time for your appointment, consultation, scheduling, and administrative preparation. Booking fees compensate for the time reserved specifically for you and are non-refundable.

● Deposit/Prepayment: A deposit or prepayment is collected toward the cost of your scheduled treatment or service. Deposits are non-refundable but may be applied toward eligible treatments, products, or services at Sage Aesthetic Wellness in accordance with our scheduling and cancellation policies. Unless otherwise specified, deposits and prepayments are applied to your treatment balance at the time of your appointment.

● Cancellation & No-Show Fee: Cancellation and no-show fees are separate from any booking fee, deposit, or prepayment. These fees compensate the practice for reserved
appointment time that cannot be filled due to a late cancellation, late reschedule, or failure to arrive for a scheduled appointment (no-show). Cancellation and no-show fees
are not credited toward future treatment, do not replace any required booking fee, deposit, or prepayment, and are assessed in accordance with Sage Aesthetic Wellness's
cancellation policy. Outstanding balances, including cancellation fees or required deposits, must be paid before future appointments may be scheduled.

Cancellation & Rescheduling Policy

Please provide at least 48 hours' notice for any cancellation or rescheduling. Appointments cancelled or rescheduled with less than 48 hours' notice will incur a $200
cancellation fee. No-show appointments will also incur a $200 cancellation fee. Exceptions may be made solely at the discretion of Sage Aesthetic Wellness.

Repeated Rescheduling Policy

Patients who reschedule the same appointment two (2) or more consecutive times without receiving treatment may be required to prepay the full estimated cost of their scheduled treatment before another appointment can be reserved. This prepayment is separate from any
cancellation fee and will be applied toward treatment if the appointment is completed. Sage Aesthetic Wellness also reserves the right to cancel future service if rescheduled multiple times.

Arrival Policy

Please arrive on time. Patients arriving more than 10 minutes late may have their appointment shortened or rescheduled. If treatment cannot be completed due to late arrival, the cancellation policy may apply.

Payment Policy

Payment is due at the time of service. Retail products are subject to applicable Arizona sales tax. Outstanding balances, including cancellation fees, must be paid before future appointments may be scheduled.

Refund Policy

• Services and treatments are non-refundable.

• Prepaid packages are non-refundable but may be transferred at the discretion of the practice
when medically appropriate.

• Unopened retail products may be exchanged or receive store credit within 14 days.

• Opened or used products cannot be returned unless defective.

Treatment Recommendations

Treatment recommendations are based on your anatomy, medical history, aesthetic goals, and
professional medical judgment. Sage Aesthetic Wellness reserves the right to decline treatment that is not medically appropriate or does not align with our treatment philosophy.

Patient Conduct

Patients are expected to treat staff respectfully, communicate courteously, provide accurate
medical information, and follow aftercare instructions. Verbal abuse, harassment, threatening behavior, discrimination, intoxication, repeated disruptive conduct, or failure to comply with office policies may result in refusal of treatment or dismissal
from the practice.

Children & Guests

Children and guests are welcome; however, they remain under the patient's supervision and
responsibility at all times. Sage Aesthetic Wellness is not responsible or liable for the supervision, safety, care, or personal belongings of children or guests while on the premises.

Please note that if you choose to bring a guest into your treatment room, you acknowledge and consent to the discussion and disclosure of your protected health information (PHI) as it relates to your consultation and treatment. If you prefer to keep your medical information private, we
are happy to ask your guest to remain in the reception area during your appointment.

Clinical Photography

Clinical photographs are a required part of your medical record and are used for documentation and treatment planning. Images remain confidential and will never be used for marketing or educational purposes without your separate written authorization.

Results & Maintenance

Every patient responds differently to treatment, and individual results cannot be guaranteed. Because the natural aging process continues over time, aesthetic treatments are designed to be maintained. To preserve and optimize your results,
ongoing maintenance treatments and periodic touch-ups are expected and may be recommended as part of your personalized treatment plan.

Minors

Patients under 18 must be accompanied by a parent or legal guardian, who must provide written
consent.

Communication

Messages received outside business hours will be returned as soon as possible during regular office hours. Medical emergencies should be directed to 911 or the nearest emergency department.

Our Commitment

As a boutique medical aesthetics practice, our schedule is intentionally limited to provide every patient with exceptional, individualized care. We appreciate your understanding and respect for these policies.

Effective Date: July 2026

At Sage Aesthetic Wellness (“we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit our clinic, website, or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, address, phone number, email address, and emergency contact.
• Health Information: Medical history, medications, allergies, treatment records, photos (for before/after documentation), and other health-related information you provide.
• Payment Information: Credit card or other payment details.
• Website Information: IP address, browser type, cookies, and usage data if you use our website.

2. How We Use Your Information

We use your information to:

• Provide medical and aesthetic services.
• Contact you regarding appointments, treatments, or follow-ups.
• Process payments and billing.
• Improve our services, website, and customer experience.
• Send you marketing communications (if you opt in).
• Comply with legal, regulatory, or insurance requirements.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Licensed medical providers involved in your care.
• Third-party service providers (e.g., billing services, IT providers) who assist in our operations.
• As required by law or to protect your health and safety.

4. Protecting Your Information

We maintain administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. Only authorized staff and providers have access to your records.

5. Your Rights

As an Arizona patient, you have the right to:

• Access your health records.
• Request corrections to your records.
• Receive an accounting of disclosures.
• Request restrictions on certain uses or disclosures.
• File a complaint if you believe your privacy rights have been violated.

6. Communications and Marketing

If you opt in, we may send you promotional emails, texts, or newsletters. You can unsubscribe at any time by following the instructions in the communication or by contacting us.

7. Website Privacy

Our website may use cookies and tracking tools to improve user experience. You can adjust your browser settings to limit or block cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us:

Sage Aesthetic Wellness8700 East Vista Bonita Drive Suite 138 Scottsdale, Arizona 85255

Phone: 623-275-0009| Opens Phone

Email: hello@sageaestheticwellness.com| Opens Email

Website: sageaestheticwellness.com

At Sage Aesthetic Wellness, we are committed to providing authentic, medical-grade products and exceptional service. Please review our shipping and return policy before placing your order.Shipping

• Free standard shipping is available on orders of $100 or more (before applicable taxes).
• Orders under $100 will incur shipping charges calculated at checkout based on the package weight and destination.
• Most in-stock orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
• During product launches, holidays, or promotional events, processing times may be slightly longer.
• Once your order has shipped, you will receive tracking information via email.
• Sage Aesthetic Wellness is not responsible for shipping delays caused by the shipping carrier, weather, or other circumstances outside of our control.

High-Value Orders

To help protect our patients and their purchases, orders valued at $500 or more may require an adult signature upon delivery.

Temperature Disclaimer

Many of our products are formulated to maintain their effectiveness during normal shipping conditions. During periods of extreme heat or cold, products may arrive warm or cool to the touch. This does not necessarily affect product quality or efficacy. Please allow products to return to room temperature before use before opening or applying.

Product Authenticity

Your skin deserves the highest quality products. Every product sold by Sage Aesthetic Wellness is purchased directly from authorized manufacturers or their approved distributors. We guarantee that all products are authentic, properly stored, and sourced through legitimate medical channels. Local Pickup If local pickup is offered at checkout, you will receive an email notification when your order is ready. Please wait for confirmation before arriving.Returns & ExchangesBecause we sell medical-grade skincare and wellness products, we are unable to accept returns on products that have been opened, used, or tampered with. Eligible returns must meet all of the following requirements:

• Return requested within 14 days of delivery.
• Product is unopened, unused, and in its original packaging.
• Proof of purchase is provided.

Once your return is received and inspected, any approved refund will be issued to the original method of payment. Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is the result of our error or a damaged product.

Product Satisfaction

Your skincare journey is unique, and we're here to help you get the best possible results. If you have questions about how to use a product, experience an unexpected reaction, or feel a product may not be the right fit, please contact our office before discontinuing use. Our team is happy to provide personalized guidance, review your routine, recommend adjustments, or suggest alternative products based on your skin goals. While opened products cannot be returned, we are committed to supporting you throughout your skincare journey and helping you achieve the best possible outcome. Damaged, Defective, or Incorrect OrdersIf your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery at hello@sageaestheticwellness.com and include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging

We will gladly work with you to replace the item or issue an appropriate refund if applicable.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Sage Aesthetic Wellness cannot be responsible for lost or stolen packages. If your shipment is lost in transit, please contact us and we will gladly assist you in filing a claim with the shipping carrier whenever possible.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request; however, once an order has been processed or shipped, we cannot guarantee changes or cancellations.

Final Sale Items

The following items are final sale and are not eligible for return or exchange:

• Opened or used skincare products
• Medical-grade topical products
• Prescription products (if applicable)
• Gift cards
• Digital products or downloadable content
• Clearance or promotional items marked as Final Sale

Questions?

If you have questions about your order or need assistance selecting the right skincare products, we're here to help.

Sage Aesthetic Wellness Email: hello@sageaestheticwellness.com